Service Technician

Department: SERVICE
Reports To: SERVICE MANAGER
FLSA Status: Non-Exempt

The Service Technician performs service, maintenance, or repairs on a variety of above ground, in-ground, and commercial pools and related equipment.  Jobs are scheduled by the Service Scheduler and the Service Technician follows the schedule accordingly.  The tasks completed by the Service Technician are regularly performed in the field and thus subject to all weather conditions.  He or she must demonstrate exceptional customer service skills, as most jobs are completed at customer’s homes.  The Service Technician reports to the Outside Operations Foreman.

All employees are expected to abide by the policies set forth by the Employee Handbook and all amendments and updates to that handbook.  Company employees will also uphold the values and standards of Country Leisure.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Opens and closes customer pools by completing the following tasks: vacuuming, testing water, adding chemicals, connecting or dis-connecting motor, connecting or dis-connecting hoses, installing or removing ladder, covering or un-covering pool, etc.

  •  Finds and patches leaks in liner pools.

  •  Keeps weekly appointments for routine cleanings.

  •  Replaces or repairs defective pool parts, equipment, and accessories.

  •  Corresponds with Service Manager concerning appointment times and special circumstances.

  •  Creates customer invoice based on time spent and parts used.

  •  Collects payment from customer.

  •  Returns all necessary paperwork to Service Manager.

    * The duties listed above are not comprehensive and may be changed, altered, or re-assigned at any time by a superior.

Competencies               

To perform the job successfully, an individual should demonstrate the following competencies :

  • Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills.

  •  Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

  •  Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

  •  Business Acumen - Understands business implications of decisions; Displays orientation to profitability.

  •  Cost Consciousness - Contributes to profits and revenue ; Conserves organizational resources.

  •  Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

  •  Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

  •  Motivation - Demonstrates persistence and overcomes obstacles.

  •  Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans.

  •  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

  •  Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  •  Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

  •  Attendance/Punctuality - Is consistently at work and on time.

  •  Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience               

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills               

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills               

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability               

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Driver's License

 

Other Qualifications               

Over 90% of the Service Technician's duties are performed in the field.  He or she must be willing to travel locally every day

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to toxic or caustic chemicals; outside weather conditions and risk of electrical shock.  The noise level in the work environment is usually moderate.