Retail Associate

Department: RETAIL
Reports To: RETAIL SUPERVISOR
FLSA Status: Non-Exempt

The primary functions of this position are customer assistance and customer retention.  Retail Associates are directly supervised by the Retail/Parts Shift Leads and Supervisor and perform a wide range of duties within the retail department.  A polite and accommodating personality combined with the ability to change pace frequently is necessary for success in this position.  Retail Associates are frequently in contact with customers and have a profound effect on repeat business.  It is important that employees create an environment that is comfortable and organized, as well as possess the ability to offer sound advice to customers.

Primary Functions of this position include but are not limited to the following:

·         Completes orientation/ training program administered by the Retail/ Parts Supervisor Team

·         Stock Shelves, counters, or tables with merchandise

·         Make sure all products are properly tagged or marked

·         Occasionally arrange merchandise in advertising displays to promote sales

·         Notifies shift leads when any inventory is running low so that more may be ordered

·         Able to quickly locate and access basic parts, supplies and inventory

·         Obtains merchandise requested by customer or receives merchandise selected by customer

·         Answers customer’s questions concerning location, price, and use of parts or merchandise

·         Able to calculate and applicable dales discount to determine price

·         Accept payment and give change

·         Performs opening/closing duties based on department guidelines

·         Bags merchandise for customers

·         Cleans shelves, counters, cabinets, floors, and front face merchandise

·         Conduct water tests on samples provided by customers and provide detailed instruction for treatment

·         Continuously learn about all parts, equipment, and chemicals offered so that the most effective advice is given to customers

·         Up-sell merchandise as the opportunity presents itself

·         Answer phones and direct calls

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service, Oral Communication, Teamwork, Professionalism, Quality, Safety and Security, Adaptability, and Attendance/Punctuality

This position should have excellent oral communication skills and speak clearly and confidently in positive or negative situations. This includes participating in meetings and being able to give constructive feedback to employees and customers. Should be able to not only give but welcome feedback from others to build a positive team spirit in alignment with the Country Leisure culture. This employee must have the ability to balance team and individual responsibilities and put success of the team above own interests while supporting everyone’s efforts to succeed. This position should approach others in a tactful manner, react well under pressure, and treat others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through with commitments. Demonstrates accuracy and thoroughness, as well as looks for ways to improve and promote quality. Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly. Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Lastly this position should be consistently at work and on time.

Qualifications/ Skills

Computer Proficiency-Possesses basic computer skills with experience working in MS Office, especially MS Word, Excel, and Outlook; and Evosus. Flexible schedule and be able to work weekends. Must be able to lift and/or move 25lbs to 50lbs frequently.